10.1 Refund
10.1.1 Antrak Air will refund the fare paid for Ticket, or any unused part of it, together with applicable taxes, fees, charges and exceptional circumstances surcharges in accordance with fare rules and Tariffs and the following additional rules:

10.1.2 Unless stated otherwise, Antrak Air will make a refund only to the person who has paid for the Ticket, provided it is given proof of identification and payment.

10.1.3 Unless the claim for a refund concerns a lost Ticket, Antrak Air will pay a refund only if it is given the Ticket and all unused Flight Coupons and the Passenger Coupon.

10.2 Involuntary refunds

10.2.1 Fare refunds will be calculated according to Articles 1 0.2.1(a) and 1 0.2.1 (b) in case Antrak Air cancels a flight, fails to operate a flight reasonably according to schedule, or fails to carry on a flight for which the passenger has a confirmed reservation and have met the applicable Check-in deadline and boarding deadline and have not been refused carriage for reasons permitted by these Conditions of Carriage. In all of those situations, the refund will be:

10.2.1 (a) an amount equal to the fare paid (including taxes, fees, charges and exceptional circumstances surcharges paid) if no portion of the Ticket has been used; or

10.2.1 (b) if a portion of the Ticket has been used, an amount equal to the difference between the fare paid including taxes, fees, charges and exceptional circumstances surcharges paid) and the correct fare (including taxes, fees, charges and exceptional circumstances surcharges) for travel between the points for which a passenger has used his Ticket.

10.2.2 Antrak Air will pay a refund according to Article 10.2.1 (b) if it refuses carriage for any of the reasons
set out in Article 7.1, except that the passenger will not be entitled to any refund for the flight for which he was refused carriage. Apart from this, Antrak Air will have no Liability for any loss or expense whatsoever.

10.2.3 Antrak Air will pay a refund according to Article 1 0.2.1(b) if it terminates carriage for any of the reasons set out in Article 11.4 (unacceptable behaviors aboard aircraft) before it is completed, except that passenger will not be entitled to any refund for the flight during which the unacceptable behavior occurred. Apart from this, Antrak Air will have no Liability for any loss or expense whatsoever.

10.3 Voluntary refunds

10.3.1 If a refund of the fare of the Ticket is due for reasons other than those set out in Article 10.2, the refund will be:

10.3.1(a) an amount equal to the fare paid (including taxes, fees, charges and exceptional circumstances surcharges paid) less any applicable cancellation fees if no portion of the Ticket has been used, less also any applicable administration fee(s), if the Ticket is subject to restrictions; or

10.3.1 (b) if a portion of the Ticket has been used, an amount equal to the difference between the fare paid (including taxes, fees, charges and exceptional circumstances surcharges paid) and the correct fare (including taxes, fees, charges and exceptional circumstances surcharges) for travel between the points for which the Ticket has been used, less any applicable cancellation fees, less also any applicable administration fee(s), if the Ticket is subject to restrictions.

10.4 Refund on Lost Tickets
10.4.1 Antrak Air does not give refunds on lost tickets.

10.5 Right to refuse refund
10.5.1 Antrak Air will not give a refund if application for the refund is made more than 2 years from the date of issue of the original Ticket. .

10.5.2 Antrak Air will not give a refund on a Ticket if it has been stamped by a governmental agency/organization as "Not to be Refunded" or if the Ticket is a replacement for a lost or mutilated Ticket which was stamped as "Not to be Refunded" by a governmental organization, unless it is proved to Antrak Air that he has permission of that governmental agency/organization to receive a refund.

10.5.3 Antrak Air will not give a refund on a Ticket for any flight on which the passenger has been refused carriage (for any of the reasons set out in Article 7.1) or from which he has been removed (for any of the reasons set out in Articles 11.1 to 11.3).

10.6 Currency
Antrak Air will pay refunds in the same form and currency that was used to pay for the Ticket.

10.7 By whom Ticket refundable
Antrak Air will pay a voluntary refund on a Ticket only if Antrak Air or its Authorized Agents issued the Ticket.