Each passenger is allowed 20kg for check-in luggage and 5kg for hand luggage.
We charge GHS4 per kilo.
We operate a parcel service. We charge as follows: 20GHC for the first kilo and a multiple of 5 for subcequent kilos.
We accept unaccompanied luggage from specific courier and aviation handling companies approved by the Ghana Civil Aviation Authority and Ghana Airports Company Limited, and that have international-standard safety and security equipment, systems and procedures for their operations, as well as individuals. Note that we do not accept unaccompanied luggage in a form of cash or dangerous goods.
Kindly produce your copy of the luggage tag to the Duty Manager to reclaim your luggage.
Check-in starts 2 hours before the flight and closes 45 minutes to departure.
Yes, you can get a refund. You will be charged a fee of $20 (or Cedi equivalent) for unused domestic tickets. This will be higher for interntational travel. You can request for a refund through your agent or any of our offices. The refund is processed by the Finance Department and you can pick up the cheque or cash from your agent or any of our offices. Note that PROMO tickets are non refundable.
The penalty for NO SHOW is a $20.
Yes. Your ticket is valid for 6 months. You will however pay for any fare difference if the the fare you bought is no longer availble.
We do not charge for reservation date change. You will however pay for any fare difference if the the fare you bought is no longer availble.
You can pay at any Zenith Bank Branch. You can pay online as well.
We operate ATR 72-500. Please visit the ‘Fleet’ page for more information.
You can view and download our current schedule from the ‘Flight Schedule’ page. Right-click on the schedule and copy or save it.
How do we subscribe to it? Yes, we do have corporate facility for companies. Please contact: firstname.lastname@example.org or call +233 501 277 501.
We give commission to travel agencies starting from 5%.
Not at the moment.
Our fares start from GHS199 on the Kumasi and Takoradi routes, GHS200 on the Sunyani route and GHS250 on the Tamale route. You can find out the fare for a particular flight either by searching online or talking to our staff or your travel agent.
The GHS50 promotional fare is now only available to customers with valid vouchers which will be expiring by the end January 2015.
Yes, you can purchase a ticket at the airport at the time of travel, provided your preferred flight is not full. It is advisable book in advance and pay at the airport at the time of travel.
The company incurs costs (including payment for the booking engine used) for every ticket issued. The fee charged helps the company to recover part of those costs.
Our booking system allows customers to pay the lowest fare that is available in the system, at the time of booking, for open tickets. Open tickets are available only to help you because you cannot confirm your travel plans. They are not meant to allow customers to buy cheaper tickets and use them later for peak flights on which there are no available seats for that fare class. If there are available seats for the fare class of your open ticket, you will not be required to make any further payment. If there are no available seats on your chosen flight for the fare class of your open ticket, you will be required to pay a top-up.
Yes, but we examine each request on a case-by-case basis before granting any discounted fares.